Effective Date: April 9, 2026
At Bassux, we strive to provide the best possible service to our subscribers. We understand, however, that sometimes a subscription may not fully meet your expectations. This Refund Policy outlines the terms and conditions under which refunds are provided.
⚠️ Important: Mandatory Support Verification
Before requesting a refund, you must contact our dedicated Support Team (via Email, WhatsApp, ) to report any issues you are experiencing.
Our team is available to assist you with technical difficulties, billing concerns, or service questions. In many cases, we can resolve the issue promptly, making a refund unnecessary.
1. Refund Eligibility
To be eligible for a refund, you must meet all of the following conditions:
- You have contacted our Support Team and allowed us a reasonable opportunity to resolve your issue.
- Your refund request is submitted within 15 days of your initial subscription or renewal date.
- You have not previously received a refund for the same subscription period.
2. Refund Terms by Subscription Type
Our refund structure varies depending on the type of subscription you purchased.
Annual Subscriptions
- Within 15 days of initial purchase/renewal: We offer a 90% refund of the total purchase price.
- After 15 days: We provide a prorated refund based on the remaining full months left in the subscription period.
Lifetime Subscriptions
- Within 15 days of initial purchase: We offer a 75% refund of the total purchase price.
- After 15 days: We provide a prorated refund based on a reasonable expected service lifespan, according to internal calculations.
Trial Periods
If you signed up for a free or paid trial, you are not eligible for a refund if you cancel during or after the trial period.
3. The Refund Process
To request a refund, please follow these steps:
- Contact Support: Report your issue via Email, WhatsApp, Telegram, or Viber and provide us with details, allowing us a chance to fix the problem.
- Request the Form: If our Support Team is unable to resolve your issue, they will provide you with a Refund Request Form.
- Submit the Form: Complete the form accurately and submit it to our Support Team.
- Processing: Once we receive your completed form, we will process your refund within 5-7 business days.
4. Refund Methods and Exceptions
All refunds will be issued to the original payment method.
Exceptions to the Policy
We reserve the right to deny any refund request in cases where:
- You have violated our Terms of Service or Acceptable Use Policy.
- You are submitting a repeat request for a refund previously denied or issued.
- You have not contacted our Support Team to resolve your issue before requesting a refund.
5. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By subscribing to Bassux, you acknowledge that you have read, understood, and agree to this Refund Policy.
Contact Support
If you have any questions or concerns about this Refund Policy or wish to begin the support process, please contact our Support Team directly.